Research Method in public administration and nonprofit management
Corporate investment decisions : principles and practice
Branding in governance and public management
Customer service excellent
Service failure : the real reasons employees struggle with customer service and what you can do about it
Public relations issue and crisis management : pendekatan critical public relations, etnografi kritis dan kualitatif
Mal pelayanan publik dan standar pelayanan publik
The practice of government public relations
Public relations, issue dan crisis management : pendekatan critical public relations, etnografi kritis & kualitatif
Public relation : 101 ide public relation yang mudah dan efektif
Public relations and the social web : how to use social media and web 2.0 in communications
Investasi sektor publik : perspektif akuntansi dan pelayanan pemerintah daerah
Administration of the small public library
A practitioners guide to public relations research, measurement, and evaluation
An overview of the public relations function
Public sector audit
The practice of government public relations
Public libraries and Internet service roles : measuring and maximizing Internet services
Public relations cases
Public relations as activism : postmodern approaches to theory and practice